Tél : 04 90 05 89 98
 
Contact us

You can contact us on +33 (0)4 90 05 89 98, Monday to Friday from 9:00 am to 7:00 pm, or via the contact page of our Website.

 

Upon your call or reception of your message, we will offer you an appointment to clearly assess your needs.

 
Assessment of your needs

Our agency manager visits you and assesses your needs. Then, he/she sends you a tailored quotation based on your situation and the benefits you may be entitled to.

 

 

Upon acceptance of our proposal, the housekeeper will contact you. She will meet with you to note your requirements, your preferred dates and duration of interventions, and be given a full tour of the property. She will then select the most appropriate individual to provide the services.

 
The first intervention

On the date and time agreed, the housekeeper will set up your housemaid: tour of the premises and forward your instructions, presentation of the products to be used, opening of a “property logbook”. We consider it crucial to ensure that a good relationship is established between you and our employee.


From then on, you can trust her and let her deal with the maintenance of your property.

 
Flexibility

The decision on dates and timing of the interventions is yours to make. You may amend them subject to 8 days notice if you wish to cancel a service.

 
Follow-up of the services

After the first intervention, we assess with you and the employee your level of satisfaction, and make potentially required improvements.


We then remain in contact with you on a regular basis to ensure that you are satisfied. You have our continuous attention, and we guarantee the best possible answer and processing delays.

 

Reciprocal trust between us is essential.

 
Payment terms

We send you a detailed invoice at the end of each month, which you can settle by direct debit, transfer, bank or postal cheque or C.E.S.U. vouchers.


In March, we send you a tax certificate to be attached to your self assessment in order to benefit from the 50% tax deduction or credit on the expenses incurred (depending on the financial legislation applicable).


Thanks to the tax allowances and deductions, your services are most cost-effective.